Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) from the date the order was placed. Delays may occur due to a high volume of orders or postal service problems that are outside of our control.
Domestic shipping rates & estimates
We currently ship to Australia and New Zealand only.
Australia
- Free delivery (Australia wide) for orders over $150
- Standard flat rate shipping cost: $9.95 for orders under $150
- Express flat rate shipping cost: $15.95 for orders under $150
New Zealand
- International shipping charges are calculated and displayed at checkout based on weight.
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
Delivery times
Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected and location.
How do I check my order status?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at tastybitz21@gmail.com with your name and order number, and we will look into it for you.
Refunds & returns
We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shippings costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at tastybitz21@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at tastybitz21@gmail.com.